Privacy Policy

Effective Date: January 01, 2025 Last Updated: July 01, 2025

Drift Nimbus (Pvt) Ltd, a company legally registered in Zimbabwe, and referred to in this document as (“Drift Nimbus,” “we,” “us,” or “our”), is committed to respecting and protecting the personal information and data of its visitors and customers. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you use our website at www.driftnimbus.com and all associated products and services (collectively, “Services”).

Drift Nimbus does not discriminate against individuals for exercising their privacy rights under applicable laws. This Policy is incorporated into, and made a part of, the Terms of Service (“TOS”) Agreement found on our Website.

1. Information Collected

We collect various types of information to provide and improve our Services to you:

• Personal Identifiable Information (PII): When you sign up for Drift Nimbus Services, we ask for certain personal information, including your name, address, email address, telephone number, and billing information (such as credit card details). For domain name registrations, we collect this information for the registrant, administrative, technical, and billing contacts for submission to the appropriate domain registry.

• Voluntary Information: You may choose to complete online forms that collect information about demographics, product usage, preferences, and other data to help us improve our products and services.

• Usage Data and Cookies: We use technologies like cookies and similar tracking technologies (e.g., IP addresses, browser types) to understand how you interact with our Services, keep track of visitors and registered customers, and provide a customized experience. You may set your web browser to notify you when you receive a cookie or to disable cookies. Please note that disabling cookies may affect your ability to use certain features of our Website and Services. Advertisers and partners may also use their own cookies, over which Drift Nimbus has no control and is not responsible for information collected through them.

• Device Information: We may collect information from or about your device, such as device type, operating system, and unique device identifiers, to help optimize our Services for your specific device.

By becoming a customer, you expressly consent to the collection of the aforementioned information. The information that Drift Nimbus collects is hosted on servers located primarily within South Africa, unless otherwise provided. By using Drift Nimbus’s services, you freely and expressly give Drift Nimbus your consent to process and store your information and data within South Africa.

2. Use of Information

Drift Nimbus does NOT trade, rent, or sell your personal information or data to any other organization or third party, except as provided specifically in this Policy.

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain your web hosting solutions, email services (Nimbus Mail), financial management software (Nimbus Books), website building tools (Kuona Website Builder), sales tracking applications (Nimbus Sales), and other services you request.

• Account Management: To manage your account, including billing, invoicing, and customer support.

• Product Improvement: To analyze usage patterns, diagnose technical problems, conduct research, and improve our products and Services.

• Communication: To respond to your inquiries, send you transactional notices, updates about your account, newsletters, and news of special promotions from Drift Nimbus and/or our partners.

• Personalization: To provide a customized experience as you use Drift Nimbus’s Services, including tailored advertisements where applicable.

• Analytics and Statistics: To gather broad demographic information, analyze website traffic, and optimize our Website and Services. Any statistics gathered by Drift Nimbus are our proprietary property.

• Confidentiality: With the exception of trusted business partners who work with or on behalf of Drift Nimbus and are subject to specific confidentiality agreements, Drift Nimbus will keep all customer information confidential.

3. Sharing of Information

Drift Nimbus may share your personal information in the following circumstances:

• Aggregated and Non-Identifying Information: We may share aggregated and non-identifying information about customers (e.g., from registration, surveys) with advertisers or partners to deliver tailored advertisements. This information does not personally identify you.

• Legal Compliance and Protection: We may access, preserve, and share customer information with companies, organizations, governmental entities, or individuals outside of Drift Nimbus if we believe, in good faith and in our sole discretion, that the law requires us to do so. This includes, but is not limited to, responding to subpoenas, court orders, or other legal processes, or as necessary to establish or exercise Drift Nimbus’s legal rights, defend against claims, investigate suspected fraud or illegal activities, prevent death or serious physical harm, or investigate violations of our Terms of Service.

• Domain Registration (WHOIS): For certain domain registrations, your information may be made publicly available through a “WHOIS” search as required by ICANN or specific registries. Drift Nimbus may deposit your domain registration information with a third-party escrow provider to comply with ICANN requirements. We do not control the use of WHOIS information by third parties, and any solicitations or SPAM resulting from such searches do not originate from Drift Nimbus.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Security

Drift Nimbus employs multiple security measures to prevent the loss, misuse, and alteration of the information under our control. Your data is protected using Secure Socket Layer (SSL) encryption technology, an industry standard designed to ensure the accuracy and security of customer information. We also implement access controls, firewalls, and regular security audits.

In the unlikely event of a data breach, Drift Nimbus will notify the appropriate regulatory and/or legal authorities, as well as affected customers/individuals, within seventy-two (72) hours, where required by law.

5. Your Rights and Choices

You have certain rights regarding your personal information. You can exercise these rights by accessing your Account Manager or by contacting our support team via email (info@driftnimbus.com), phone, or online chat. We may request certain personal information to verify your identity. Requested information will be provided within a reasonable timeframe, typically forty-five (45) days, unless otherwise required by law.

• Accessing, Modifying & Deleting Your Information: You can access, update, and correct inaccuracies in your personal information in our custody. You may also request the erasure of your personal information. We will inform you if we are unable to fulfill your request and the reasons why.

• Unsubscribe/Opt-out: When you become a customer, you are automatically subscribed to transactional notices and promotional communications. You can update your preferences or unsubscribe from newsletters and promotional mailings through your Account Manager or via the links provided in promotional emails.

• Public Forums: Be advised that any information you disclose or post in forums or other public areas of Drift Nimbus’s website or the Internet becomes public information. Exercise caution when disclosing personal information in public areas. To request removal of your personal information from community forums or testimonials, contact us at info@driftnimbus.com.

6. Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), and where GDPR applies, you have the following rights concerning your personal information:

• Right to Access: You have the right to confirm whether we process your personal data and to access information about how we use and share it.

• Right to Portability: You have the right to receive a subset of your personal information in a structured, commonly used, and machine-readable format, and to request its transfer to another party where technically feasible.

• Right to Correction (Rectification): You have the right to request that we correct any inaccurate personal information or complete incomplete data we hold about you.

• Right to Erasure (“Right to be Forgotten”): You may request the erasure of your personal information under specific circumstances (e.g., no longer necessary for processing, withdrawal of consent, unlawful processing).

• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions (e.g., accuracy dispute, unlawful processing but you prefer restriction over erasure).

• Right to Object: You have the right to object to our processing of your data, particularly for direct marketing purposes or where processing is based on legitimate interests.

• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please visit your Account Manager or contact us at info@driftnimbus.com. You may also have the right to lodge a complaint with a relevant Supervisory Authority.

7. Rights Under the Protection of Personal Information Act (POPIA)

If you are located in South Africa, and where POPIA applies, you have the following rights concerning your personal information:

• Right to be Notified: You have the right to be notified that your personal information is being collected or that a data breach has occurred.

• Right to Access: You have the right to request access to your personal information held by Drift Nimbus.

• Right to Request Correction, Destruction or Deletion: You may request the correction, destruction, or deletion of your personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.

• Right to Object to Processing: You have the right to object, on reasonable grounds, to the processing of your personal information (e.g., for direct marketing).

• Right to Not Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please visit your Account Manager or contact us at info@driftnimbus.com.

8. Children Under 18

Drift Nimbus does not sell products or services for purchase by children. Our Services are intended for individuals who are at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the Terms of Service for the Minor to become a customer. If you are under 18, we strongly encourage you to use our Website and Services only with the involvement of a parent or guardian.

9. International Transfers

The personal data we collect within your country may be transferred outside of your country to Drift Nimbus or its third-party contractors or service providers for the purposes described in this Privacy Policy, particularly for hosting and data processing facilities located primarily in South Africa. When you provide us your personal data, you consent to any such transfers. We take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable laws, including reliance on adequacy decisions, appropriate safeguards, or derogations.

10. Changes to Policy

Drift Nimbus reserves the right to revise, amend, or change this Policy at any time and in any manner by posting such changes on our Website. We encourage you to periodically check our Website for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the Website.

If you have questions or concerns regarding this Policy, you should contact us by email at info@driftnimbus.com.